MonExpertImmo

MonExpertImmo, a real estate appraisal firm, had an outdated website with a malfunctioning CMS. The goal was to modernize the interface and enhance the user experience while integrating features tailored to the specific needs of its clientele.

The website was completely redesigned with a modern and user-friendly design. The use of Kirby CMS allowed for a flexible and intuitive management interface, making it easier for the appraisal firm to update content.

MonExpertImmo stands out in Belgium by offering real estate appraisal services in Polish. The majority of its clientele is Polish-speaking and resides in Belgium. These clients, often not familiar with French or Dutch, seek clear and accessible advice on Belgian real estate law.

A major issue faced by the firm was the high number of incoming calls for general questions, which overloaded the team and reduced its efficiency. To address this, we integrated a phone consultation booking system.

This service became very popular within the Polish community in Belgium, allowing clients to get precise answers about their rental or Belgian real estate law while better organizing the office’s time.

Benefits of Paid Booking

- Better office organization: Experts can schedule their consultations and avoid unexpected call overload.

- Request filtering: Reduces the number of calls for minor questions.

- Billing automation: No need to manage payments manually, everything is integrated into the system.

- Improved user experience through a modernized website.

- Better office time management with a structured consultation service.

- Increased client engagement with tailored support.

- Optimized billing process, reducing administrative workload.

The redesign of the MonExpertImmo website and the addition of the phone booking service have significantly improved the office's efficiency. This project illustrates how a well-thought-out digital transformation can solve operational issues while enhancing the customer experience.